FAQ's

Is your question not listed? Contact our customer service.

How long does delivery take?

Orders are usually delivered within 2-5 working days inside Egypt.

Our courier will contact you before delivery to confirm the address and timing.

Do you ship internationally?

Yes, we do offer international shipping. Contact our customer support for specific details and shipping options.

Can I inspect the rug?

Yes, you can inspect the rug upon delivery to make sure the size and color are right before completing the payment if you are in Cairo or Giza.

What is your return policy?

If the rug doesn’t suit your space, you can request a return or exchange as long as the item is unused and in its original condition.

What materials are used?

Our rugs are made from export-quality materials designed for daily use.

They are durable, easy to clean, don’t shed, and stay stable on the floor, making them suitable for busy homes.